Job Summary:   The Catering Sales Specialist targets and coordinates catering sales efforts. The job involves initiation and development of quality leads to ensure growth of (large group) catering sales for assigned Jack’s restaurants. The sales manager solicits new catering customers through traditional, digital and local store marketing sales techniques. Works very closely with the Marketing team, store General Managers, Area Supervisors and Regional Directors to ensure the flawless execution of catering orders with clients and corporate partners.   Key Duties/Responsibilities: • Manage dedicated geographic territory to exceed sales objectives through new business acquisition and client retention. • Utilize prospecting and account-based selling techniques to expand sales with target accounts. • Conduct outbound calling, digital outreach and other sales efforts to build relationships and generate revenue from leads, new, active, and at-risk clients. • Be actively involved in any training, mentoring, strategy development, implementation, and execution within the Marketing department • Serve as liaison between clients, restaurant operations teams, and internal departments to grow catering revenue. • Achieve and monitor key performance indicators including high outreach volume, growth in target accounts, acquisition of new clients, and regional revenue targets. • Demonstrate knowledge of geographic territory, including key business, organizations and economic drivers. • Execute and support the marketing and operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence, upsell programs, relationship retention) to ensure guest satisfaction   Position Qualifications/Functional Skills: • 2-3 Years’ Experience in Marketing, Advertising, Event / Management or Public Relations • Minimum of (1) year of direct outbound sales experience • Self-starter who is highly motivated, possesses entrepreneurial spirit, and take ownership in his / her job • Work cross functionally and mobilize required resources without authority • Ability to Communicate professionally and effectively, both internally/ externally • Strong written and verbal communication skills • Be able to manage your time and a wide range of demands in a fast-paced work environment • Computer skills including the ability to use Microsoft Office: (Word, Excel, Outlook, Access, PowerPoint) Photoshop, In Design and Illustrator are a plus • This role requires on-site, in office responsibilities at our company’s headquarters with occasional travel throughout the Birmingham and Tuscaloosa region, and may necessitate weekend commitments. Education, Experience: • Bachelor degree in Marketing (preferred), Public Relations or Communications • 2+ Years multi-unit Quick Service or Fast Casual Restaurant experience highly preferred • Understanding of retail and/or restaurant industries, including industry trends, business constraints and drivers

We are seeking a highly motivated and skilled Digital Marketing Coordinator to join our dynamic team at Jack’s! 🍔   This position can be REMOTE.    As a Digital Marketing Coordinator, you will be responsible for coordination and execution of digital marketing strategies. Support campaign execution for local marketing programs and events. The role will work closely with our digital and field marketing team to help launch new stores online and grow sales in targeted markets.    The ideal candidate should possess a solid understanding of digital marketing trends, have strong problem-solving skills, excellent communication capabilities, and a passion for the QSR space. This is an exciting opportunity to contribute to the growth and success of Jack’s as we grow throughout the South.   Key Duties/Responsibilities: - Develop and execute digital marketing activities, including email marketing, social media advertising, search engine marketing (SEM), search engine optimization (SEO), and content marketing, to achieve marketing objectives and drive customer acquisition and retention. - Collaborate with restaurants and the Field Marketing team for all grand openings set-up that includes loyalty app, online sales channels and in-store printed materials and social posts/ads. - Support campaign and local marketing needs with external vendors to fulfill field requests, manage the online inventory systems and ensure accurate reporting and invoicing. - Be responsive to customers and restaurants who need help understanding digital channels - Assist in the optimization of website content and structure to improve organic search rankings and drive targeted traffic through SEO best practices, keyword research, and on-page optimization techniques. - Conduct market research and competitor analysis to identify emerging digital marketing trends, consumer insights, and industry opportunities, translating them into actionable strategies. - Monitor and analyze key performance indicators (KPIs), such as website traffic, conversion rates, email open rates, social media engagement, and online sales, using tools like Google Analytics, social media analytics, and marketing automation platforms.   Qualifications: - Bachelor's degree in marketing, communications, business, or a related field. - Proven experience in digital marketing, preferably within the QSR or hospitality industry. - Hands on experience with digital marketing platforms and tools, including social media platforms, email marketing software, content management systems, marketing automation tools, and analytics platforms. - Proficiency in SEO, SEM, content marketing, social media advertising, and email marketing. - Familiarity with web analytics tools, such as Google Analytics or similar platforms. - Excellent written and verbal communication skills, with the ability to effectively communicate marketing messages with a variety of customers and stakeholders. - Analytical mindset with an ability to demonstrate accuracy and be detail oriented with a passion for excellence - Creative thinking and problem-solving skills to develop innovative marketing strategies. - Strong organizational and project management abilities to manage multiple campaigns and meet deadlines. - Self-motivated and proactive, with the ability to work independently and as part of a team. - Experienced team player with a desire and ability to work cross-functionally.

Job Summary Work in the office 3 days a week helping with administrative tasks, managing QuickBase and cleaning and testing used equipment. 2 days a week working from store to store to repair and change filters and clean coils on HVAC, Also Handy man, Plumbing, electrical issues.   ESSENTIAL FUNCTIONS: - Evening work on refrigeration and HVAC in 20 +/- stores 15%. - Manages truck inventory 5%. - Repairs Facility issues in stores 5%. - Files and maintains paperwork for inventory, pay card, credit card and Pm compliance 5%. - Perform inspections of equipment for operation in stock-20%. - Work in office as tech to repair and test equipment in stock-20%. - Computer work, office work working with Microsoft office, quick base, reports-30%.     ACCOUNTABILITIES: - Maintains HVAC and plumbing needs – roof top units (RTUs), restrooms. - Maintains electrical systems. - Maintains interior and exterior of the building. - Performs Preventative Maintenance checks requiring technical knowledge. - Perform administrative duties utilizing the QuickBase system. - Performs miscellaneous duties as assigned by the Facility Manager. - Protects company assets. - Handles emergencies. - Maintains inventory accountability. - Maintains security. - Upholds company policy and procedures. - Maintain interior of building- Flooring, plumbing, paint, patch and misc. repairs. - Maintain exterior of building, sidewalk maintenance, parking lot maintenance, painting. - Replace filters and light bulbs as requested. - Maintain lighting and plumbing equipment- light bulbs, sinks, faucets etc. - Perform PM checks as assigned.  - Identify opportunities to impact Energy Consumption.               QUALIFICATION STANDARDS: - GED or equivalent. - Frequent bending, twisting, walking, reaching, lifting to 50 pounds, Walks and stands entire shift on tile floor. - Strong administrative skills, Computer skills. - Interacts verbally with customers and employees. - Taking and giving direction. - Good personal hygiene. - Punctuality. - High energy level. - High tolerance for STRESS. - Ability to make decisions. - Safely climbing and working on top of a ladder up to 24’ off the ground. - Ability to maintain and operate power tools from small to large equipment. - Ability to legally and safety operate a motor vehicle. - Basic knowledge of computers and other technical equipment. - Working in and outside environment that could include extreme heat, Cold, rain, snow, and other harsh environments. - Ability to work productively- unsupervised. - Ability to adapt-the individual will need to be able to quickly change in scope or direction and be flexible to adopting changes. - Quality management-the individual looks for ways to improve and promote quality. - Problem solving- the individual has the ability to identify the problem and resolve the issue.   Skill/Experience Requirements Candidate must be proficient in 3 or more areas of the following: - 3 years’ experience with large multi – unit maintenance - Supervisory experience preferred. - Knowledge of HVAC and plumbing. - Knowledge of Lighting, Power systems and Energy consumption. - Knowledge of Communication systems. - Knowledge of basic Interior and Exterior building maintenance.  .  

Job Summary: The Field Marketing Coordinator plans and executes local store plans developed to help stores promote brand awareness, sales and community involvement. Works very closely with store General Managers, Area Supervisors and Regional Directors to ensure the flawless execution of local store events and sponsorships. Identifies store and community sales growth initiatives. Key Duties/Responsibilities: - Management of Local Store Marketing events to include developing, planning, coordinating logistics, staffing, budget, activation and utilization of corporate assets when appropriate. - Support and maintain “marketing culture” in local restaurants through support and education for restaurant managers and their teams, relationship building with Operations teams, and execution of assigned local store marketing activities. - Implement and train Local Store Marketing tactics that provide marketing support for target or focus stores. This includes but not limited to: working with Area and General Managers on improving their community involvement, attending Manager Meetings to provide insight on current and upcoming marketing initiatives, identify and seek opportunities that maximize brand awareness and conduct clear and concise communication. - Collaborates with Field Marketing Coordinator counterpart to plan and execute various events, projects, etc. when necessary - Maintains website content as it pertains to events, new store openings, and community news (upload event photos, etc.) - Responds to all Local Store Marketing and general comments, requests and complaints that are generated through the “Jack’s Listens” portal. - Maintenance of promotional items, inventory and organization of warehouse and office supplies as needed. - Facilitates all local store marketing fulfillments from Regional Directors, Brand Manager, and Chief Marketing Officer. This includes, but is not limited to: sponsorship requests, food and general donation requests, premiums allocation, and in-house design and fulfillment of marketing materials as needed. - Project Management as directed. Could include such functions as: - Grand Openings and Other Key Store Events- Development of plans with cross-functional teams consisting of store operations, creative services, development and agency partners, coordination, delivery and execution of all grand opening promotional items, POP, menu boards and DOT signage. - Corporate sponsorships -logistics, fulfillment of activations, and working the events associated with the sponsorship. - Delivery- -Work with delivery partner(s) to set up store accounts, order hardware -Manage installation coordination and schedule with all relative departments -Develop and execute a strategy for any unanticipated problems or challenges that arise throughout the field marketing effort. Position Qualifications/Functional Skills: - 1-2 Years’ Experience in Marketing, Advertising, Event / Management or Public Relations - Self-starter who is highly motivated, possesses entrepreneurial spirit, and take ownership in his / her job - Work cross functionally and mobilize required resources without authority - Ability to Communicate professionally and effectively, both internally/ externally - Strong written and verbal communication skills - Excellent prioritization and project management skills with emphasis meeting deadlines - Computer skills including the ability to use Microsoft Office: (Word, Excel, Outlook, Access, PowerPoint) Photoshop, In Design and Illustrator are a plus - 40-50% Regional Travel Required including nights and weekends Education, Experience: - Bachelor degree in Marketing (preferred), Public Relations or Communications - 2+ Years multi-unit Quick Service or Fast Casual Restaurant experience highly preferred - Understanding of retail and/or restaurant industries, including industry trends, business constraints and drivers - 40-50% travel required - Compensation: $40,000.00 - $45,000.00 per year

Job Summary:  We are seeking a highly motivated and skilled E-Commerce leader to join our dynamic team at Jack’s. We are seeking a talented and experienced E-Commerce leader to lead our online and delivery presence and help drive our e-commerce strategy forward.   As an E-Commerce leader, you will play a pivotal role in expanding our digital footprint, enhancing the online customer experience, and driving sales through our online delivery channels. You will be responsible for developing and implementing strategies to maximize online sales, optimize the user journey, and leverage third party digital platforms to increase brand visibility as we grow throughout the South.   This is an exciting opportunity to contribute to the growth and success of Jack’s!   Key Duties/Responsibilities:   E-Commerce Strategy: Develop and execute a comprehensive e-commerce and delivery strategy aligned with overall business goals. Stay abreast of industry trends and emerging technologies to ensure our digital presence remains competitive.   Online Store Management: Oversee the day-to-day operations of our online store and delivery platforms, ensuring a seamless customer experience. Monitor and analyze website performance, identify areas for improvement, and implement solutions to enhance user satisfaction and drive sales.   Product Merchandising: Collaborate with marketing and culinary teams to showcase our product offerings effectively online and with third party partners. Implement merchandising strategies to highlight featured items, promotions, and seasonal offerings.   Digital Marketing: Work closely with the marketing team to develop and implement digital marketing campaigns to drive traffic to the online store and delivery platforms. Utilize SEO, SEM, email marketing, and social media to increase brand visibility and customer engagement.   Customer Experience: Prioritize customer satisfaction by optimizing the online shopping experience. Implement customer feedback mechanisms, resolve issues promptly, and ensure a user-friendly interface.   Analytics and Reporting: Utilize GA4 and other data analytics tools to track key performance indicators (KPIs), analyze sales data, and generate reports. Use insights to make informed decisions and continuously improve e-commerce and delivery performance.   Collaboration: Collaborate cross-functionally with IT, marketing, operations, and finance teams to ensure alignment and seamless integration of e-commerce initiatives with overall business processes.   Qualifications: - Bachelor's degree in marketing, communications, business, or a related field. - Excellent analytical, organizational, and project management skills. - Demonstrated success in driving online sales with third party delivery partners and improving the online customer experience. - Strong understanding of digital marketing, SEO, and web analytics. - Familiarity with web analytics tools, such as GA4 and similar platforms - Excellent written and verbal communication skills, with the ability to effectively communicate marketing messages with a variety of customers and stakeholders. - Analytical mindset with an ability to demonstrate accuracy and be detail oriented with a passion for excellence - Creative thinking and problem-solving skills to develop innovative marketing strategies. - Strong organizational and project management abilities to manage multiple campaigns and meet deadlines. - Self-motivated and proactive, with the ability to work independently and as part of a team. - Experienced team player with a desire and ability to work cross-functionally.

JOB SUMMARY We are seeking a Support Technician to join Jack's Family Restaurants support team!    This position is responsible for the support of restaurant facilities and technologies (such as point-of-sale systems, kitchen displays, printers, networking, and applications). The ideal candidate will have previous experience with troubleshooting technical issues in a fast-paced environment as well as excellent communication, organization and computer skills. Candidates must be local to the Birmingham area or willing to relocate.   ESSENTIAL FUNCTIONS: · Assist in the daily operations of the call center, handling facilities and technical support calls for Jack’s Family Restaurants. · Respond to customer technical problems/issues related to hardware, software, and networking via e-mail, text, and phone and follow up on these issues. · Use troubleshooting techniques and tools to identify issues. · Monitor, track, and escalate tickets as needed to ensure all tickets are resolved in a timely manner. · Collaborate and build relationships with other departments to resolve issues and improve support. · Set up, configure, and repair equipment and technology as needed. · Create and maintain documentation. · Help warehouse manager with inventory management and auditing. · Other duties as assigned.   REQUIREMENTS: · 2 or more years of experience in a Call Center or similar role. · Strong computer skills and technical support experience. · Excellent written and verbal communication skills. · Proficient writing, typing, and documentation skills. · Ability to multi-task and work in a fast-paced environment with changing priorities. · High attention to detail and great organizational skills. · Ability to perform frequent bending, twisting, walking, reaching, lifting to 50 pounds. · Availability for nights and weekends required.   SCHEDULE: · Monday to Friday, weekends as needed · Business Casual Dress · In person at local headquarters

IT Field Service Technician   Job Summary: We are seeking an experienced IT Field Service Technician to join our team. In this role, you will be responsible for driving to various restaurant locations to repair and replace IT equipment. Your primary focus will be on servicing existing equipment, responding to scheduled and emergency service calls. Additionally, you will assist in new projects.The ideal candidate should have excellent technical skills, a strong work ethic, and the ability to work independently.   Work Hours: Full-time position with a minimum of 40 hours per week. Must be flexible to work weekends and be on-call for night shifts.   Essential Functions: - Respond to scheduled and emergency service calls by traveling between restaurant locations. - Perform repairs and replacements on a variety of IT equipment, including Point of Sale systems, credit card devices, routers, cameras, computers, drive-thru equipment, IP phones, etc. - Install new cables (ethernet, video wire, etc.) and terminate them properly. - Take responsibility for after-hour emergency calls on designated on-call days. - Assist in new projects at existing stores and participate in new store builds when necessary. - When applicable, escalate issues to IT vendors, responsible for follow-up and documenting root cause.   Additional Duties: - Complete weekly expense reports. - Maintain the work vehicle in good condition. - Control inventory and perform monthly audits   Qualification Standards: - Prior experience in restaurant IT service or a related industry is preferred. - Minimum of 1-2 years of experience in a similar role, depending on skills and industry experience. - High School Diploma or GED. - Good driving record and must pass a DMV check. - Ability to thrive in a high-paced team environment. - Physical ability to bend, twist, walk, reach, and lift objects weighing up to 50 pounds. - Willingness to work on concrete or tile floors for extended periods. - Comfortable working in small spaces, including crawling under counters and in tight areas. - Proficient in climbing ladders and working at heights. - Strong organizational and administrative skills. - Effective communication skills, both electronically and verbally, with internal and external customers. - Ability to follow directions and work within established systems. - Maintains good personal hygiene. - High energy level and self-motivation. - Ability to handle high levels of stress effectively. - Strong decision-making skills. - Adherence to safety procedures when working at heights or on roofs (up to 24 feet). - Proficient in operating and maintaining power tools and equipment, ranging from small to large. - Comfortable working both indoors and outdoors, even in challenging weather conditions. - Punctuality is essential.

IT Field Service Technician   Job Summary: We are seeking an experienced IT Field Service Technician to join our team. In this role, you will be responsible for driving to various restaurant locations to repair and replace IT equipment. Your primary focus will be on servicing existing equipment, responding to scheduled and emergency service calls. Additionally, you will assist in new projects.The ideal candidate should have excellent technical skills, a strong work ethic, and the ability to work independently.   Work Hours: Full-time position with a minimum of 40 hours per week. Must be flexible to work weekends and be on-call for night shifts.   Essential Functions: - Respond to scheduled and emergency service calls by traveling between restaurant locations. - Perform repairs and replacements on a variety of IT equipment, including Point of Sale systems, credit card devices, routers, cameras, computers, drive-thru equipment, IP phones, etc. - Install new cables (ethernet, video wire, etc.) and terminate them properly. - Take responsibility for after-hour emergency calls on designated on-call days. - Assist in new projects at existing stores and participate in new store builds when necessary. - When applicable, escalate issues to IT vendors, responsible for follow-up and documenting root cause.   Additional Duties: - Complete weekly expense reports. - Maintain the work vehicle in good condition. - Control inventory and perform monthly audits   Qualification Standards: - Prior experience in restaurant IT service or a related industry is preferred. - Minimum of 1-2 years of experience in a similar role, depending on skills and industry experience. - High School Diploma or GED. - Good driving record and must pass a DMV check. - Ability to thrive in a high-paced team environment. - Physical ability to bend, twist, walk, reach, and lift objects weighing up to 50 pounds. - Willingness to work on concrete or tile floors for extended periods. - Comfortable working in small spaces, including crawling under counters and in tight areas. - Proficient in climbing ladders and working at heights. - Strong organizational and administrative skills. - Effective communication skills, both electronically and verbally, with internal and external customers. - Ability to follow directions and work within established systems. - Maintains good personal hygiene. - High energy level and self-motivation. - Ability to handle high levels of stress effectively. - Strong decision-making skills. - Adherence to safety procedures when working at heights or on roofs (up to 24 feet). - Proficient in operating and maintaining power tools and equipment, ranging from small to large. - Comfortable working both indoors and outdoors, even in challenging weather conditions. - Punctuality is essential.

HUMAN RESOURCES BUSINESS PARTNER Do you want to be a part of a growth organization where you will participate in building the HR function? Do you enjoy supporting field managers and leaders to be successful? Do you pride yourself on learning the business while delivering best in class HR support?  At Jack’s, we nurture our culture – to us, it is all about family. The HR Business Partner is responsible for dedicated HR support within a given territory to foster our positive culture and deliver effective HR programs. Reporting to the HR Director, the role incumbent will drive effective Human Resources tactics, processes and programs in support of employee relations, recruiting, retention, engagement and talent. This role will support 60-70 restaurant locations and require you to be in the field approximately 75% of the time. Key Duties/Responsibilities: - Ensure best-in-class store-level selection and on-boarding program execution to drive engagement and retention - Demonstrate subject matter expertise by ensuring compliance to mandatory federal and local labor laws and regulations; “go-to” expert on employee relations - Provide counsel to operators on employee relations matters and team dynamics to promote a people first culture  - Conduct investigations of a complex nature (sexual harassment, discrimination, hour and wage, EEO) prepare investigation documentation - Assists with critical incidents, ensuring smooth, professional and timely follow through - Coach for performance and increased service levels to ensure execution is aligned with Jack’s mission, culture and values; act as an advocate of the employee/manager relationship to increase engagement and retention - Build a strong and collaborative partnership with the Operations team to achieve goals for talent planning and development, staffing levels, retention and engagement questioning existing practices and proposing new solutions - Drive, lead, execute and follow up on Region’s talent planning activities and action plans - Play a pivotal role in local recruiting activities - use data to drive the execution of recruiting best practices and action plans - partner with HR Director to develop and execute regional staffing plans and ensure both an internal and external pipeline of candidates both for existing and new restaurants - Analyze and leverage people metrics to understand local turnover trends & work with leaders to find solutions - Champion the Team Member experience and elevate field leadership through coaching of engagement survey and exit interview results - Conducting effective field visits to diagnose gaps in retention & offer actionable solutions - Partner with Operations Training Manager to deliver and facilitate HR-related training sessions    Position Qualifications/Functional Skills: - Ability to work a flexible schedule to respond to business needs - Excellent communication and interpersonal skills, with the ability to establish and maintain effective relationships across; ability to influence - Adept at critical thinking and dealing with the ambiguous - Ability to remain calm under pressure when dealing with complex employee relations cases or responding to critical situations - Keen on maintaining a high degree of confidentiality - Accountability for decisions, actions, behavior and results - Ability to work independently within deadlines - Highly organized with strong attention to detail and follow up skills - Self-motivated; action and results-oriented; able to multi-task - Demonstrate a passion for “being in the know” by having a strong presence in the field - Exhibits servant leadership – offer a high level of internal customer service   Education, Experience, and Certifications: - A minimum of five years of progressive Human Resource Field Management experience in a multi-unit restaurant or retail experience environment - Bachelor’s degree in Human Resources, Business Administration, or related field required - Advanced knowledge of Federal, State and Local legislation and Labor Laws - Experience with program management a plus - Proficient in Microsoft Suite   Jack’s is an equal opportunity employer. 

HUMAN RESOURCES BUSINESS PARTNER Do you want to be a part of a growth organization where you will participate in building the HR function? Do you enjoy supporting field managers and leaders to be successful? Do you pride yourself on learning the business while delivering best in class HR support?  At Jack’s, we nurture our culture – to us, it is all about family. The HR Business Partner is responsible for dedicated HR support within a given territory to foster our positive culture and deliver effective HR programs. Reporting to the HR Director, the role incumbent will drive effective Human Resources tactics, processes and programs in support of employee relations, recruiting, retention, engagement and talent. This role will support 60-70 restaurant locations and require you to be in the field approximately 75% of the time. Key Duties/Responsibilities: - Ensure best-in-class store-level selection and on-boarding program execution to drive engagement and retention - Demonstrate subject matter expertise by ensuring compliance to mandatory federal and local labor laws and regulations; “go-to” expert on employee relations - Provide counsel to operators on employee relations matters and team dynamics to promote a people first culture  - Conduct investigations of a complex nature (sexual harassment, discrimination, hour and wage, EEO) prepare investigation documentation - Assists with critical incidents, ensuring smooth, professional and timely follow through - Coach for performance and increased service levels to ensure execution is aligned with Jack’s mission, culture and values; act as an advocate of the employee/manager relationship to increase engagement and retention - Build a strong and collaborative partnership with the Operations team to achieve goals for talent planning and development, staffing levels, retention and engagement questioning existing practices and proposing new solutions - Drive, lead, execute and follow up on Region’s talent planning activities and action plans - Play a pivotal role in local recruiting activities - use data to drive the execution of recruiting best practices and action plans - partner with HR Director to develop and execute regional staffing plans and ensure both an internal and external pipeline of candidates both for existing and new restaurants - Analyze and leverage people metrics to understand local turnover trends & work with leaders to find solutions - Champion the Team Member experience and elevate field leadership through coaching of engagement survey and exit interview results - Conducting effective field visits to diagnose gaps in retention & offer actionable solutions - Partner with Operations Training Manager to deliver and facilitate HR-related training sessions    Position Qualifications/Functional Skills: - Ability to work a flexible schedule to respond to business needs - Excellent communication and interpersonal skills, with the ability to establish and maintain effective relationships across; ability to influence - Adept at critical thinking and dealing with the ambiguous - Ability to remain calm under pressure when dealing with complex employee relations cases or responding to critical situations - Keen on maintaining a high degree of confidentiality - Accountability for decisions, actions, behavior and results - Ability to work independently within deadlines - Highly organized with strong attention to detail and follow up skills - Self-motivated; action and results-oriented; able to multi-task - Demonstrate a passion for “being in the know” by having a strong presence in the field - Exhibits servant leadership – offer a high level of internal customer service   Education, Experience, and Certifications: - A minimum of five years of progressive Human Resource Field Management experience in a multi-unit restaurant or retail experience environment - Bachelor’s degree in Human Resources, Business Administration, or related field required - Advanced knowledge of Federal, State and Local legislation and Labor Laws - Experience with program management a plus - Proficient in Microsoft Suite   Jack’s is an equal opportunity employer. 

HUMAN RESOURCES BUSINESS PARTNER Do you want to be a part of a growth organization where you will participate in building the HR function? Do you enjoy supporting field managers and leaders to be successful? Do you pride yourself on learning the business while delivering best in class HR support?  At Jack’s, we nurture our culture – to us, it is all about family. The HR Business Partner is responsible for dedicated HR support within a given territory to foster our positive culture and deliver effective HR programs. Reporting to the HR Director, the role incumbent will drive effective Human Resources tactics, processes and programs in support of employee relations, recruiting, retention, engagement and talent. This role will support 60-70 restaurant locations and require you to be in the field approximately 75% of the time. Key Duties/Responsibilities: - Ensure best-in-class store-level selection and on-boarding program execution to drive engagement and retention - Demonstrate subject matter expertise by ensuring compliance to mandatory federal and local labor laws and regulations; “go-to” expert on employee relations - Provide counsel to operators on employee relations matters and team dynamics to promote a people first culture  - Conduct investigations of a complex nature (sexual harassment, discrimination, hour and wage, EEO) prepare investigation documentation - Assists with critical incidents, ensuring smooth, professional and timely follow through - Coach for performance and increased service levels to ensure execution is aligned with Jack’s mission, culture and values; act as an advocate of the employee/manager relationship to increase engagement and retention - Build a strong and collaborative partnership with the Operations team to achieve goals for talent planning and development, staffing levels, retention and engagement questioning existing practices and proposing new solutions - Drive, lead, execute and follow up on Region’s talent planning activities and action plans - Play a pivotal role in local recruiting activities - use data to drive the execution of recruiting best practices and action plans - partner with HR Director to develop and execute regional staffing plans and ensure both an internal and external pipeline of candidates both for existing and new restaurants - Analyze and leverage people metrics to understand local turnover trends & work with leaders to find solutions - Champion the Team Member experience and elevate field leadership through coaching of engagement survey and exit interview results - Conducting effective field visits to diagnose gaps in retention & offer actionable solutions - Partner with Operations Training Manager to deliver and facilitate HR-related training sessions    Position Qualifications/Functional Skills: - Ability to work a flexible schedule to respond to business needs - Excellent communication and interpersonal skills, with the ability to establish and maintain effective relationships across; ability to influence - Adept at critical thinking and dealing with the ambiguous - Ability to remain calm under pressure when dealing with complex employee relations cases or responding to critical situations - Keen on maintaining a high degree of confidentiality - Accountability for decisions, actions, behavior and results - Ability to work independently within deadlines - Highly organized with strong attention to detail and follow up skills - Self-motivated; action and results-oriented; able to multi-task - Demonstrate a passion for “being in the know” by having a strong presence in the field - Exhibits servant leadership – offer a high level of internal customer service   Education, Experience, and Certifications: - A minimum of five years of progressive Human Resource Field Management experience in a multi-unit restaurant or retail experience environment - Bachelor’s degree in Human Resources, Business Administration, or related field required - Advanced knowledge of Federal, State and Local legislation and Labor Laws - Experience with program management a plus - Proficient in Microsoft Suite   Jack’s is an equal opportunity employer. 

  The HR Generalist is responsible for providing support in various HR functions, including recruitment, employee relations, performance management, and HR compliance. This role requires a well-rounded individual with strong interpersonal skills and the ability to work collaboratively with employees at all levels.   Duties/Responsibilities   Recruitment and Staffing: - Recruits, interviews, and facilitates the hiring of qualified job applicants for open positions; collaborates with HRBP’s, the TA Team, and hiring managers to understand staffing needs - Assists the TA Team and Area Supervisors with Job fairs as needed - Identifies and implements efficient and effective recruiting methods and strategies based on the available roles and the needs of Jack’s - Assists with job posting and advertisement processes - Screens applications and selects qualified candidates - Schedules interviews for the hiring managers as needed - Assists with the interview process, attending and conducting interviews with both managers and hourly team members   Employee Relations: - Handles employment-related inquiries from applicants, employees, and supervisors, referring complex and/or sensitive matters to the HRBP - Attends and participates in employee disciplinary meetings, terminations, and investigations as needed - Act as a point of contact for employee inquiries and concerns - Mediate and resolve employee conflicts, addressing issues in a fair and consistent manner - Helps implement employee engagement initiatives around our Values to foster a positive work environment   Performance Management: - Assists with the quarterly Heart Check and the performance appraisal process, providing feedback and support to managers and employees   HR Compliance: - Stay current on federal, state, and local employment laws and regulations (specifically Labor Laws) - Ensure Jack’s HR policies and procedures are being followed in the field - Conduct internal audits to monitor and enforce compliance   HR Administration: - Assist in HR-related administrative tasks as needed - Performs other duties as assigned   Qualifications - Ability to create and implement sourcing strategies for recruitment for a variety of roles - Proactive and independent with the ability to take initiative - Excellent time management skills with a proven ability to meet deadlines - Proficient with or the ability to quickly learn iCIMS and other Applicant Tracking Systems - Proficient with Microsoft Office Suite or related software - Excellent communication and interpersonal skills - Ability to handle confidential information with discretion

Job Overview: As an IT Support Technician, you will be the frontline responder for restaurant-related IT queries, ensuring smooth and efficient operations within an office environment. Leveraging the QuickBase platform for comprehensive documentation, you'll also bring expertise in the diagnosis, repair, and maintenance of electronic equipment. This role extends beyond conventional IT support, encompassing equipment sales and warehouse management.   Core Responsibilities: - Field and address remote IT service queries, ensuring prompt resolution. - Act swiftly during IT emergencies, coordinating with vendors for specialized assistance. - Diagnose, repair, and test various electronic equipment ensuring peak performance. - Streamline warehouse operations through effective organization and management. - Set up and configure store-specific equipment. - Resell pre-owned computer equipment on platforms such as eBay, Facebook, LetGo, Craigslist, and similar.   Additional Tasks: - Regularly audit equipment. - Test Spare Equipment. - Assist with configuring and testing new technology features - Asset Management - Adhere to the company's guidelines, policies, and procedures.   Qualifications & Skills: - Prior experience in restaurant IT service or a related industry is preferred. - Minimum of 1-2 years of experience in a similar role, depending on skills and industry experience. - Possession of a valid driver's license with an unblemished driving record. - High School Diploma or equivalent. - Physical agility for tasks like bending, twisting, walking, reaching, and lifting up to 50 pounds. - Ability to stand or walk extensively, potentially on hard surfaces. - Flexibility to work varied shifts, inclusive of early mornings, nights, and weekends. - Robust organizational prowess coupled with stellar administrative capabilities. - Articulate communication, both in written form and verbally. - A courteous and professional phone demeanor. - Proactive approach to tasks with a systematic working style. - Foundational knowledge of computers and tech gear. - Innate drive, self-motivation, and a results-oriented mindset. - Aptitude to remain calm under pressure. - Sound decision-making abilities. - Adherence to safety guidelines, especially when working at heights or with power tools. - Versatility to operate in diverse environments, including inclement weather conditions. - Unwavering commitment to punctuality and reliability. - Prioritization of personal hygiene.  

For Corporate Onboarding Only.