JOB SUMMARY

We are seeking a Support Technician to join Jack's Family Restaurants support team! 

This position is responsible for the support of restaurant facilities and technologies (such as point-of-sale systems, kitchen displays, printers, networking, and applications). The ideal candidate will have previous experience with troubleshooting technical issues in a fast-paced environment as well as excellent communication, organization and computer skills.

Candidates must be local to the Birmingham area or willing to relocate.

ESSENTIAL FUNCTIONS:

· Assist in the daily operations of the call center, handling facilities and technical support calls for Jack’s Family Restaurants.

· Respond to customer technical problems/issues related to hardware, software, and networking via e-mail, text, and phone and follow up on these issues.

· Use troubleshooting techniques and tools to identify issues.

· Monitor, track, and escalate tickets as needed to ensure all tickets are resolved in a timely manner.

· Collaborate and build relationships with other departments to resolve issues and improve support.

· Set up, configure, and repair equipment and technology as needed.

· Create and maintain documentation.

· Help warehouse manager with inventory management and auditing.

· Other duties as assigned.

REQUIREMENTS:

· 2 or more years of experience in a Call Center or similar role.

· Strong computer skills and technical support experience.

· Excellent written and verbal communication skills.

· Proficient writing, typing, and documentation skills.

· Ability to multi-task and work in a fast-paced environment with changing priorities.

· High attention to detail and great organizational skills.

· Ability to perform frequent bending, twisting, walking, reaching, lifting to 50 pounds.

· Availability for nights and weekends required.

SCHEDULE:

· Monday to Friday, weekends as needed

· Business Casual Dress

· In person at local headquarters