Help Desk Technician

JOB SUMMARY

1st level remote support position fielding internal calls from restaurants. Documenting IT/Facility issues reported by restaurants into the tickting system and recording any resolution or attempted resolution steps into the tickting system. Escalating issues to higher level techs/management or alerting correct vendors or teams to assist. Programming IT hardware remotely using remote access systems.

ESSENTIAL FUNCTIONS:

· Answer, documenting, and repair remote IT service calls

· Program store equipment

ADDITIONAL DUTIES:

· Handle emergencies, works with vendors to escalate through appropriate channels as required.

· Maintain inventory accountability and security for both physical and informational assets

· Uphold company policy and procedures

QUALIFICATION STANDARDS:

· Active driver’s license

· Clean driving record

· High School Diploma or equivalent

· Stable, high-speed Internet

· Ability to work shifts ranging from 8 to 10 hours

· Organizational and administrative skills

· Exceptional communication skills (electronic and verbal) for internal and external customers.

· Exceptional phone etiquette

· Ability to work as and be a part of a Team

· Time management skills

· Attention to details

· Good at following directions and working within a defined system

· Good personal hygiene

· Basic knowledge of computers and other technical equipment.

· High energy level, self-motivated.

· Problem-solving and critical-thinking skills

· Effective at handling high-stress levels

· Ability to make effective decisions

· Punctual and reliable

· Availability for early mornings, nights, and weekends required